Refund and Returns Policy

Last Updated: July 2026

At Morvinandan Design, customer satisfaction is important to us. We carefully select and pack our products to ensure they reach you in the best possible condition.

We request that you carefully review the product description, images, fabric details, and other information before placing your order.

This Refund and Returns Policy explains the conditions under which a return, exchange, cancellation, or refund may be requested.

1. Return Eligibility

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 5 Days of delivery.

To be eligible for a return:

  • The product must be unused, unworn, unwashed, and unaltered.

  • The product must be returned in its original condition with all tags and original packaging intact.

  • You must provide your order details and clear photographs/videos showing the issue.

  • The return request must be submitted within the applicable return period.

  • The product must pass our quality inspection after it is received.

Products that do not meet these conditions may not be eligible for return or refund, except where otherwise required by applicable consumer law.


Products will not be eligible for return or exchange if the original Morvi Nandan Design tag has been removed, cut, or damaged. Used, washed, altered, or customer-damaged items are also non-returnable.



2. Damaged, Defective or Incorrect Products

We take great care while inspecting and packing every order. However, if you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order.

Please provide:

  • Your Order ID

  • Registered name and contact details

  • Clear photographs of the product

  • Photographs showing the damaged or defective area

  • An unboxing video, if available

  • A brief description of the issue

After reviewing your request, our team will inform you about the available resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

3. Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package, especially for claims involving missing, incorrect, damaged, or defective products.

The video should clearly show the unopened package, shipping label, opening of the parcel, and the condition of the product received.

An unboxing video can help us verify and resolve claims more quickly.

4. Non-Returnable Items

Unless the product is defective, damaged, incorrectly supplied, or return is otherwise required by applicable law, returns may not be accepted for:

  • Products that have been worn, used, washed, or altered.

  • Sarees where the blouse piece has been cut or separated.

  • Products with removed tags or damaged original packaging.

  • Customized, personalized, stitched, or made-to-order products.

  • Products damaged due to improper handling after delivery.

  • Items returned without required order information.

  • Products purchased during certain clearance or final-sale promotions where clearly stated at the time of purchase.

Any applicable statutory consumer rights remain unaffected.

5. Colour & Product Appearance

We make every effort to display product colours and details as accurately as possible.

However, actual colours may vary slightly due to:

  • Mobile or computer screen settings

  • Screen brightness

  • Photography lighting

  • Natural differences in fabric texture and colour

  • Editing or display conditions

A minor colour variation alone may not qualify as a defect.

If there is a significant difference between the product received and its description, please contact us so our team can review the issue.

6. Handloom, Handwork & Weaving Variations

Some of our products feature traditional craftsmanship such as Zari weaving, handwork, Bandhani-style prints, woven motifs, jacquard work, embroidery, and other artisan techniques.

Minor irregularities or variations in weaving, motifs, print placement, embroidery, zari, texture, or finishing may naturally occur in handcrafted or traditionally produced products.

These variations often reflect the unique character of the craftsmanship and may not necessarily be considered manufacturing defects.

 

8. Return Process

Once your return request is approved, our customer support team will provide instructions regarding how and where to return the product.

Please do not send any product back without prior approval.

The returned product should be securely packed to prevent damage during transit and should include all original tags, packaging, and accessories supplied with the order.

Once received, the item will undergo a quality inspection before a refund or exchange is approved.

9. Return Shipping Charges

If the return is due to a wrong, damaged, or defective product supplied by us, eligible return shipping arrangements or charges will be handled according to the resolution provided by our customer support team.

For other approved returns or exchanges, return shipping costs may be the responsibility of the customer, depending on the reason for the return and our applicable policy.

Any applicable charges will be communicated before the return is processed.

10. Refunds

Once we receive and inspect your returned product, we will inform you whether the refund has been approved.

If approved, the refund will generally be processed to the original payment method used for the order, where technically possible.

Please note that after we initiate a refund, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Original shipping charges, COD fees, or other service charges may be non-refundable unless the return resulted from an error on our part or applicable law requires otherwise.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation may be possible if the order has not yet been processed or shipped.

Once an order has been packed, dispatched, or handed over to the courier partner, cancellation may no longer be possible.

Morvinandan Design also reserves the right to cancel an order due to circumstances such as:

  • Product unavailability

  • Payment failure

  • Incorrect pricing or listing errors

  • Incomplete delivery information

  • Suspected fraudulent transactions

  • Other unavoidable operational reasons

If we cancel a prepaid order after successful payment, an applicable refund will be initiated according to the original payment method.

12. Refused or Undeliverable Orders

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept delivery, or inability to contact the recipient, additional shipping charges may apply if the customer requests re-delivery.

Any applicable refund for an undeliverable or refused order will be determined after considering shipping and other applicable charges, subject to consumer law.

13. How to Request a Return or Refund

To request assistance with a return, exchange, damaged product, or refund, please contact us with your Order ID and complete details of the issue.

Morvinandan Design
Founder: Pooja Ora
Website: Morvinandan Design
Email: morvinandandesigns@gmail.com
WhatsApp/Phone:  +91 7424 838 623 

Our team will review your request and guide you through the next steps.

14. Policy Updates

Morvinandan Design reserves the right to update or modify this Refund and Returns Policy when necessary. Any changes will be published on this page with an updated revision date.

The policy applicable to an order will be subject to the terms and conditions in effect at the relevant time and applicable Indian consumer protection laws.

Important: Website publish karne se pehle [Email] aur [WhatsApp/Phone] mein apni actual details add kar dena. 48-hour return reporting window bhi tabhi rakhein agar ye aapke actual business process ke according hai.